Terms of service

Terms of Service

a. Overview

Welcome to Catanach’s Jewellers (“Catanach’s”, “we”, “us”, “our”). These Terms of Service (“Terms”) govern your access to and use of our website, online store, and related services (the “Services”).
By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, you must not use our Services.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform enabling us to sell our products to you.

 

b. Eligibility & Account Information

By using the Services, you confirm that:
• You are at least the age of majority in your Australian state or territory; and
• The information you provide to us is accurate and complete.

You are responsible for maintaining the confidentiality of your account login details and for all activity under your account.

 

 

 

c. Our Products

We make every effort to display our products accurately. However:
• Colours and appearances may vary depending on your device.
• Product descriptions, pricing, and availability may change without notice.
• We reserve the right to limit quantities or discontinue products.

We do not warrant that product descriptions or other content on the website are error-free.

 

d. Orders

When you place an order, you are making an offer to purchase. We reserve the right to accept or reject any order.
An order is accepted only when we process your payment and provide order confirmation.

If we cannot fulfil an item, we will contact you to discuss alternatives or issue a refund.

Purchases are for personal use only and not for commercial resale.

All purchases are subject to our Returns & Refunds Policy.

 

e. Pricing & Billing

• All prices are displayed in Australian Dollars (AUD) and include GST.
• Prices may change without notice. The price applicable to your order is the price at checkout.
• You agree to provide valid and accurate payment information.
• If your payment is declined, your order may be cancelled.

Posted prices may differ from in-store prices.

 

f. Shipping & Delivery

• Catanach’s ships within Australia only.
• Delivery times are estimates and not guaranteed.
• Risk of loss passes to you upon dispatch.
• We are not responsible for delays caused by third-party carriers or events outside our control.

Full details are available in our Shipping Policy.

g. Returns, Refunds & Australian Consumer Law

Your rights under the Australian Consumer Law (ACL) apply in addition to any Catanach’s guarantees.

You are entitled to:
• A replacement or refund for a major failure; and
• Compensation for any reasonably foreseeable loss or damage.

For minor issues, we may elect to repair or replace the item.

Some items cannot be returned, including customised, special-order, or personalised pieces.
Full details are available in our Returns Policy.

 

h. Intellectual Property

All content on the Services — including trademarks, text, graphics, images, logos, and product designs — is owned by Catanach’s or its licensors.

You must not:
• Copy, reproduce, or modify content;
• Use our trademarks without written permission;
• Use website content for commercial purposes.

All rights are reserved.

 

i. Third-Party Tools & Links

We may provide access to optional third-party tools or link to external websites.
We do not endorse or control these third parties and are not responsible for their content, policies, or actions.

You access third-party services at your own risk.

 

 

 

 

j. Relationship with Shopify

Our store is powered by Shopify, which processes some personal information to provide secure purchasing and website functionality.

While Shopify facilitates the platform, all transactions you make on our website are solely between you and Catanach’s.

 

k. Feedback

If you submit feedback, ideas, suggestions, or reviews (“Feedback”), you grant Catanach’s a perpetual, royalty-free licence to use, modify, and publish that Feedback for any purpose.

You represent that you own or have rights to the Feedback you submit.

 

l. Errors, Inaccuracies & Omissions

From time to time, information on our website may contain typographical errors or inaccuracies relating to product descriptions, pricing, promotions, or availability.

We reserve the right to correct errors and update information at any time without notice.

 

m. Prohibited Uses

You must not use the Services:
• For unlawful purposes;
• To violate Australian laws or regulations;
• To infringe our intellectual property rights;
• To distribute harmful code or spam;
• To interfere with website security or functionality.

We may suspend or terminate your access for violations of these Terms.

 

n. Termination

We may suspend or terminate your access to the Services at any time without notice.
You remain liable for amounts due up to the date of termination.

Sections relating to intellectual property, indemnity, warranties, and limitation of liability survive termination.

o. Disclaimer of Warranties

Except as required under Australian Consumer Law, the Services and all products are provided on an “as is” and “as available” basis without warranties of any kind.

We do not guarantee that:
• The Services will be uninterrupted or error-free;
• Defects will be corrected; or
• The Services are free of harmful components.

 

p. Limitation of Liability

To the maximum extent permitted under Australian law, Catanach’s is not liable for any indirect or consequential loss, including loss of profits, revenue, savings, or data, arising from your use of the Services or products purchased.

Nothing in these Terms restricts your rights under the Australian Consumer Law.

 

q. Indemnification

You agree to indemnify and hold harmless Catanach’s and our staff from any claims arising from:
• Your breach of these Terms;
• Your misuse of the Services; or
• Your violation of any applicable law.

 

r. Governing Law

These Terms are governed by the laws of Victoria, Australia.
You agree that any disputes will be heard in the courts of Victoria.

 

s. Changes to Terms

We may update these Terms from time to time.
The latest version will always be available on our website.
Your continued use of the Services constitutes acceptance of the updated Terms.

 

 

t. Contact Information

For questions regarding these Terms, please contact us:
Catanach’s Jewellers
1212 High St, Armadale VIC 3143
Phone: 03 9509 0311
Email: catanachs@catanachs.com.au